FAQ
My store is managed by White Squirrel! For any inquiries regarding your order, please utilize the Contact Form with your order number, or by writing to us at help@whitesquirrel.com
This store is based in Everett, Washington, in the United States.
If the item you purchased arrives broken or damaged, please contact us.
We do not offer cancellations, refunds, or returns.
Yes we do! Please be advised that international shipping costs for destinations outside of the U.S. are considerably higher, and unfortunately that is beyond our control.
If you are located within the US, you may have to pay Sales Tax at the time of purchase, depending on which state you live in.
If you are located within the United Kingdom, you will have to pay VAT at the time of purchase.
If you are located within the European Union, you may have to pay VAT at the time of importation, as determined by your local customs authority. By placing an order on this store, you agree that you are responsible for these charges.
All orders placed by customers outside the USA may have to pay additional fees when your order is imported into your country. This is the responsibility of you, the customer, not the artist nor fulfillment company.
We ship through the United States Postal Service, UPS, and DHL Express. Shipping costs are calculated automatically based on the weight and size of the package, and the destination.
International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will let you know.
International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges.
Our goal is to ship your order to you within a week of when you placed it.
Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.
All orders will be sent with tracking numbers and you should receive an email from the shop with that info as soon as your item ships.
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
